Oyo Rooms Brazil sees training NPS score increase to 90 after adding Kahoot!

In the first few months after opening their office, Milena Pinho successfully trained 80+ new hires weekly by engaging them in Kahoot! tournaments

Location: São Paulo, Brazil
Industry: Hospitality
Use cases: Onboarding training, Training
Key wins
When 80+ new hires were starting weekly in the first months after they opened their office, the team at Oyo Rooms Brazil started using Kahoot! 360 Pro to make training more efficient
Using Kahoot! tournaments, Milena created a fun and playful atmosphere in her training sessions
Participants vote Kahoot! as their favorite thing about training
With Kahoot! tournaments as part of the onboarding, NPS score for training increased to 90 points
Milena Pinho
Business Development Training Manager

About the company and their Kahoot! Hero
Oyo Rooms is a hotel chain of leased and franchised hotels growing at a staggering pace. In January, they opened an office in Brazil. Milena Pinho, based in São Paulo, is responsible for training all new hires: in the first few months after they opened the office, she trained at least 80 people every week.


Milena Pinho’s main goal as a business development training manager is to make sure the company’s new hires are up to speed and ready to contribute to their ambitious goals in Brazil as quickly as possible. When she first tried Kahoot!, she thought the tool would be a great match for these goals. Beides, Brazil is one of the most connected countries in the world – everyone uses smartphones – so the game format “seemed just perfect.”

Engaging and training 80 new hires every week

Oyo Rooms is growing fast in Brazil, hiring about 80 people every week in the first months after they opened their office. Engaging such a big group and making sure they pay attention to all content isn’t easy. According to Milena, Kahoot! has been a real game-changer for her and colleagues, especially after they started using features in Kahoot! 360 Pro.

Milena described how they organize their training: “We use Kahoot! during an entire week of our training which includes around 10 presentations during a week. Someone from the leadership talks about our business, finance or HR, and then we play a short kahoot (usually 4 questions) at the end of the segment to recap on the main points.”

To incentivize people to pay attention and complete the program, they also provide small awards for the podium and announce the winners in a newsletter sent out to the entire company. Everyone wants to win bragging rights for becoming the Kahoot! champion.

Additionally, they play kahoots in the business department with all the recent hires. Those kahoots are typically a bit longer – around 10 questions – and they’re aimed at assessing the knowledge of the business. Reports are then shared with business leaders, so they can assist employees who struggled with specific questions.

“Kahoot! has become a part of our culture, people talk about it and want to be the Kahoot! winner.”

Milena Pinho, Oyo Rooms

Employees vote Kahoot! as the best thing about training

Milena highlighted that Kahoot! has been a win-win for trainers and the audience:

“Kahoot! is exceptionally user-friendly for anyone, regardless of previous tech experience. It makes life so much easier for us trainers. There’s no need to collect paper quizzes, try to correct them in a short period of time – now, we can do that in two minutes with Kahoot!
Our audience loves Kahoot!, too! They just never get bored, no matter how serious and complex a topic is. Gamification creates a completely different atmosphere in training: more fun, playful, engaging, and just overall, very enjoyable. People get excited about the presentations and try to remember as much as they can, trying to predict which of that info will go into the final kahoot. They’re much more present during the competition.”

The NPS for training has improved significantly and reached 90 points. When people were asked what they liked the most about the training, Kahoot! was the most common answer.

“People get excited about the presentations and try to remember as much as they can. They’re much more present during the competition.”

Milena Pinho, Oyo Rooms

From microlearning to long-term learning with Kahoot! tournaments

Milena and other trainers started using the player identifier feature to recognize who is who and combine scores across several kahoots to see the final podium. This lets them turn the entire training experience into a captivating Kahoot! tournament.

“I think the format of a tournament truly engages the class and makes sure that they pay attention to all presentations. Not only is this more fun but also more impactful because you move from microlearning to long-term learning,” Milena said.

Kahoot! has become a part of Oyo Rooms’ culture, people talk about it and want to be the Kahoot! winner. Since it’s the country manager wrapping up the session and giving out awards, new hires are energized by the opportunity to meet one of the company’s leaders in their very first week!

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