Fast facts box - Intelcia case study

Intelcia has 26 locations in 8 different countries, and I manage employee training from one of our offices in Casablanca, Morocco. Intelcia handles customer service for companies all over Europe and Africa, so ensuring that our team members are up to date on our clients’ product knowledge is essential to our business. In the five months that we have been using Kahoot!, it has become an integral part of employee training.

Trainers can personalize learning

I discovered Kahoot! during a business trip in Barcelona, and I knew quickly that I wanted to include it in our employee training exercises. We have lots of different divisions that our teams work in, ranging from customer support to sales. Before Kahoot!, we used simple online or paper quizzes. Kahoot! is much more interactive and we like being able to instantly see the results. It works well across all of our teams by making it quick and easy for our trainers to personalize the learning experience. Each trainer creates his or her own kahoots to ensure that their members are learning and retaining knowledge relevant to their role. They can even add videos to questions for creative flair and to help illustrate the points they are making.

Intelcia employees playing kahoot

Learning is an ongoing process

When some of our agents come on board, they think they know everything. Playing a fun game of Kahoot! gently reminds them that still have a lot to learn and that it is important to pay attention during training sessions. Many of our agents are competitive, so the possibility of winning a kahoot is an extra incentive for them to learn training material. Kahoot! helps make them and Intelcia more successful.

Connecting internationally using Kahoot! challenges

I’ve launched several Kahoot! challenges between trainers in different countries! It is a fun way for all the trainers to get to know each other better. We enjoy playing kahoots about geography, math, languages and my personal favorite – European capitals! Because we are in different locations and time zones, we aren’t always able to play a live kahoot. Challenge mode gives us the flexibility to play Kahoot! while keeping all of the trainers included.

Kahoot! provides unlimited possibilities

We can’t wait to start playing Kahoot! even more often as a company. We have plans with HR to create Puzzle quizzes to facilitate more training, and the marketing department is looking forward to integrating Kahoot! into their workflow. The possibilities are only limited by your imagination. Playing Kahoot! at Intelcia has improved company morale and employee knowledge. Try Kahoot! for businesses today and you won’t be disappointed!