Scotiabank has branches all around Mexico. In his role as a Senior Manager of Customer Experience Design, Gerardo Díaz Santos has to ensure all of their employees are kept up to date with the latest product information – credit cards, loans, checking accounts, mortgages.
Kahoot! has helped them simplify the training process and make it more efficient for professional development. It’s also become a great way to foster a community of inclusive learning in our offices all over the country.
A versatile engagement tool for training
When Gerardo first played Kahoot! at a conference, he was impressed with how it helped captivate and engage an audience. He soon began testing out the platform on a small scale, in a low-stakes environment in some of our bank branches. Here’s how he describes his experience:
“Before Kahoot!, I relied on paper quizzes to train employees. Not only was this inefficient, it also wasn’t very engaging for employees, especially when learning about complex products. Thanks to Kahoot!’s interactive nature and accessible interface, employee engagement skyrocketed! I decided to scale it up to national level in all the Scotiabank México branches.”
Making training more effective and engaging
When it comes to training, what Gerardo appreciated the most about Kahoot!’s+ training plans is being able to combine scores from multiple games into a report. This allows him to track trainee performance over time. He pinpointed that it helped him save a lot of time ande create tailored action plans in order to improve the product knowledge of specific employees.