Making training work is mission-critical

For a long time, the team at Tech Data Sweden relied on slides, tutorial videos, and demos in their training sessions. However, this mix wasn’t optimal for learning at a quick pace and retaining the most important knowledge.

Louise Runström elaborated on their training needs: “With new features and products coming out all the time, things move really fast in IT. We need to be up to date in order to do our best at marketing and selling these new offerings. We’re learning continuously and need to be able to apply the new knowledge in action right away. When we go to market, we also educate our customers, helping them make the most of the new products. So, making training work is mission-critical for us.”

Finding the missing piece for a perfect training session

As mentioned above, Louise and her colleagues relied mostly on slides and videos to deliver training before they discovered Kahoot!. Both formats worked well for presenting new info, but it was more of a one-way communication lacking interactivity. As a result, by the end of a session, trainees sometimes felt a bit overwhelmed with those volumes of content.

Bring game-based methods into training turned that around. According to Louise, Kahoot! makes content easier to process, increases enthusiasm and energy levels in the room, and makes everyone excited about training. “We play Kahoot! every time we get a chance, both in internal training and to educate our customers. Typically, we leave the game for the end of a session to wrap it up in a fun, interactive, and loud way,” she added.

Training became an event to look forward to

Sales reps at Tech Data Sweden and their customers love Kahoot! since it creates a great atmosphere in any training. Louise shared that when trainers remind attendees to bring their phones to the session, everyone knows what’s at stake and looks forward to being involved in a great training. For salespeople, it’s the competition that makes it even more exciting: they’re very competitive and everyone wants to get on the podium!

Fine-tuning training based on game results

A big benefit for Tech Data employees who host training sessions is having game reports to help them assess how well a session went. Looking at what questions received a lot of incorrect answers, they identify the most difficult topics that need a deeper dive.