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How Virgin Atlantic drives training ROI and engagement with Kahoot! 360

Discover how the leading global airline elevates its corporate training to connect with a new generation of employees, boost knowledge retention, and strengthen company culture through engaging, interactive learning

Location: United Kingdom
Industry: Hospitality, Transportation
Use cases: Compliance training, Customer support training, Onboarding training, Remote / hybrid, Town halls, meetings, and interactive presentations
Key Wins
Boosted engagement and knowledge retention by transforming passive training sessions into dynamic, interactive experiences, significantly increasing participation and making learning stick, especially for the next generation of employees.
Achieved training adaptability and efficiency with advanced reporting to identify knowledge gaps and tailor training content to specific learner needs, ensuring maximum impact and saving valuable time.
Enhanced compliance training effectiveness by refreshing mandatory annual training, turning a "tick-box exercise" into a genuinely effective and measurable learning tool that verifies employee understanding.
Strengthened workplace culture and team bonding by fostering connection among team members, whether in the office or working remotely, through friendly competition that reinforces the company's vibrant culture.
Headshot 1 (1)
Chris Short
Learning Operations Manager

About Chris Short: As the Learning Operations Manager at Virgin Atlantic, Chris is responsible for all frontline training from cabin crew and airport teams to customer centers and retail stores. The training Chris is involved in delivering covers compliance training, functional training, and mindset training.

Story

Transforming training for the modern workforce

To connect with a new generation of employees and make onboarding more impactful, Virgin Atlantic knew it had to move beyond static training presentations. They needed an efficient way to create dynamic, tech-driven learning experiences that could capture attention from day one. Kahoot! 360 provided the perfect solution, allowing trainers to not only engage learners but also meet the expectations of a workforce that demands interactivity. The ability to instantly convert existing materials into engaging learning proved to be a pivotal feature for driving this transformation.

“The learning styles over the years have changed, and with the new generation coming in, we had to really challenge ourselves to look at how we deliver our compliance training and make it more interactive, more engaging. With Kahoot! we were able to make that learning engaging for people to really retain the information that we need them to retain.”

Chris Short, Learning Operations Manager, Virgin Atlantic

From compliance checkbox to data-driven impact

Like many large organizations, Virgin Atlantic faced the challenge of making mandatory compliance training meaningful. It was crucial to move beyond a simple “tick-box exercise” and ensure that employees truly understood the critical information. With Kahoot! 360, they gained the ability to measure comprehension in real-time. By leveraging the platform’s advanced reporting, trainers can now pinpoint specific knowledge gaps and adapt their follow-up training to be more targeted and effective, delivering a clear return on investment.

“We have to do our annual compliance training, which can be a bit of a tick box exercise. With Kahoot!, we can actually see that they’ve understood it. The reporting function is really useful for that because we can see where the knowledge gaps are and then adapt our training. So it’s not just a ‘one size fits all’ approach.”

Chris Short, Learning Operations Manager, Virgin Atlantic

Driving a clear return on engagement

For Virgin Atlantic, the shift to interactive training with Kahoot! 360 has delivered a clear and compelling return on investment. By transforming compliance into an engaging and measurable experience, the airline now ensures critical knowledge is not just delivered, but retained, limiting operational risk and boosting effectiveness. The significant time saved by instantly turning existing material into engaging experiences allows the training team to focus on strategic initiatives. Ultimately, this investment in engagement has cultivated a more knowledgeable and connected workforce, directly empowering them to deliver the world-class service that defines the Virgin Atlantic brand.

“Our ROI with Kahoot! has been a three-pronged approach. For learners, we’ve seen more engagement and better retention. For trainers, it enables them to adapt their teaching in the moment. And for our development team, we’re looking forward to using the AI functionality to save a huge amount of time.”

Chris Short, Learning Operations Manager, Virgin Atlantic

Strengthening a world-class company culture

Beyond formal training, Virgin Atlantic leverages Kahoot! 360 to nurture its famous company culture and foster genuine connections between colleagues. The platform serves as a powerful tool for team-building, allowing employees to come together for moments of fun and friendly competition. Whether it’s for a dedicated social event or a quick icebreaker, these shared experiences have been invaluable in building camaraderie and reinforcing the positive, people-first atmosphere that defines the airline.

“We use it for team bonding. We have away days and things like that, and we’ll always do a kahoot. It’s just a bit of fun and it really helps to bring people together.”

Chris Short, Learning Operations Manager, Virgin Atlantic

Interested in discovering how Kahoot! can help you boost employee engagement and productivity? Learn more at kahoot360.com or book a meeting with our sales team!

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