Children's Miracle Network Hospitals case study

I oversee training for 170 hospitals in North America for our development team, fundraising team, internal staff and partners at the Children’s Miracle Network Hospitals. We’re a non-profit organization that operates around North America to raise funds for children’s hospitals, medical research, and community awareness of children’s health issues. The biggest part of my role is onboarding, and this is where Kahoot! is an invaluable tool.

Kahoot! brings onboarding sessions to life

When onboarding, there are different tracks that we do. There is one onboarding that everybody attends, which is held 3 times a year. It’s a blended type learning course, with online training modules and training in person. After we integrated Kahoot! into our learning path throughout onboarding, it significantly increased engagement, brought amazing dynamics to our sessions and boosted knowledge retention.

Participants love the challenge of the competition and seeing their names on the top of the leaderboard. Kahoot! is a great way to break up the training, retain the knowledge we are trying to teach, and keep everyone engaged.


You might forget slides, but never kahoots!

Kahoot! has really helped solidify what trainees learn. We’ve tried using it in many different ways, but it seems to work best for us if we use it to reinforce each topic that we teach. This keeps trainees engaged all day. It’s interesting to see them so excited, and literally jumping around! (and that fun is really “contagious”, I assure you!)

In addition to the three onboarding trainings that I mentioned above, there are smaller sessions run on hospital level. In this case, we also use Kahoot! extensively, but more as a survey and less educational.

During onboarding sessions, we have at least 7 kahoots throughout the day. It’s fun to see participants trying to get to the top of the leaderboard. We have a multitude of topics throughout the day that we have to cover, from organizational setup structure to corporate partners to our programs and events. After each presenter has gone through their slides, we play Kahoot!.

Huh, phones are WELCOME?!

It’s cool when the new people join the onboarding class. They ask “Wait… are we going to use our phone during the training? They usually tell us to put it away!”

With Kahoot!, you’re going to use your phones. We’re going to have fun, we’re gaming and we’ll have a good time! Participants love that they can play on their phones during the middle of their training.

This year, we’re planning to try 3 new things with Kahoot!:

  1. Play in team mode across the country.
  2. Incorporate Kahoot! into more learning paths on hospital level.
  3. Use Kahoot! challenges to engage participants at home to review and reinforce knowledge.

Also, I love Kahoot!’s new launch of folders, which helps us think of new, different topics besides onboarding in the coming year. We’ll definitely expand our use of this new feature!

Kahoot! decreased the workload for the helpdesk

Our hospital helpdesk, where employees call in to ask questions, has seen a dip in the type of questions they ask based on the information and the training they get during the onboarding process. They’re not asking questions about the things we’re training them on during onboarding, because they’re being reinforced by Kahoot!.

5 tips to get the most out of Kahoot! onboarding sessions

  • Make each kahoot as challenging as possible.
  • Put up the leaderboard on the screen to spark competitive spirit.
  • Add engaging images and videos. People are visual learners, so videos help with knowledge retention.
  • Never start from scratch. Go back to your previous kahoots and just tweak the content there – it’ll save you lots of time.
  • Try different game structures and dynamics and find out what works for your learners. There is so much room for experimenting and customizing the experience to different audiences.

Adding Kahoot! to what we already had in place has elevated our trainings. It’s an engaging tool that helps retention and is super beneficial. Retention was a big problem for us, so here we’ve seen a big jump in the retention of our learners since adapting Kahoot! into our trainings.

Beware: Kahoot! spreads fast!

Look out! We’re trying to figure out how we can use Kahoot! in other trainings, because our trainees love it, and even go back and think about how they can use it in their hospitals! Are you not on Kahoot! yet? Sign up for Kahoot! for businesses and join the fun!