Scotiabank, a leader in the banking industry, has branches spread out all over México. As Senior Manager of Customer Experience Design, part of my job is to ensure all of our employees are kept up to date with the latest product information. Banking is a fast-moving and competitive industry, so it’s vital our employees are continually trained on our latest products and offerings. Kahoot! has helped simplify our training process and became an important tool for continuous learning in our organization. It’s also become a great way to foster a community of inclusive learning within our offices across the entire country.
A massive tool to reach my network
A year ago I attended a conference where we played Kahoot! I immediately loved it, and was impressed with how it helped captivate and engage an audience. I thought of ways I could use it in my role, and soon began testing the platform out more sporadically in a few of our bank branches. Testing it on a small scale, in a low-stake environment, meant I could easily understand how to make the most out of the platform.
Before Kahoot!, I relied on paper quizzes to train employees. Not only could this be inefficient, but it wasn’t very engaging for employees, especially when trying to learn about complex products. Thanks to Kahoot!’s interactive nature and accessible interface, employee engagement skyrocketed! After using it for a little while and seeing how impactful it was in my sessions, I decided to scale it up to national level in all the Scotiabank México branches.
Now, each month, I create a kahoot to share with our bank branches. It’s a massive tool to reach my network and engage with it!