Scotiabank has branches all around Mexico. In his role as a Senior Manager of Customer Experience Design, Gerardo Díaz Santos has to ensure all of their employees are kept up to date with the latest product information – credit cards, loans, checking accounts, mortgages.

Kahoot! has helped them simplify the training process and make it more efficient for professional development. It’s also become a great way to foster a community of inclusive learning in our offices all over the country.

A versatile engagement tool for training

When Gerardo first played Kahoot! at a conference, he was impressed with how it helped captivate and engage an audience. He soon began testing out the platform on a small scale, in a low-stakes environment in some of our bank branches. Here’s how he describes his experience:

“Before Kahoot!, I relied on paper quizzes to train employees. Not only was this inefficient, it also wasn’t very engaging for employees, especially when learning about complex products. Thanks to Kahoot!’s interactive nature and accessible interface, employee engagement skyrocketed! I decided to scale it up to national level in all the Scotiabank México branches.”

Making training more effective and engaging

When it comes to training, what Gerardo appreciated the most about Kahoot!’s+ training plans is being able to combine scores from multiple games into a report. This allows him to track trainee performance over time. He pinpointed that it helped him save a lot of time ande create tailored action plans in order to improve the product knowledge of specific employees.

What’s more, Gerardo and his colleagues also hold monthly, company-wide Kahoot! tournaments: their trainees are very competitive! The company is divided into five territories and multiple zones in each territory. They single out and celebrate 3-4 top performers per zone, per quarter. Winners get gifts like Starbucks or movie gift cards, or other small gifts to motivate them even further.

“Every single bank branch wants to play, because they want to be part of the competition!” Gerardo shared.

Using challenges for training beyond the classroom

To help employees master content, expand the learning experience beyond the classroom, and facilitate a self-learning experience, Gerardo and other trainers also started using Kahoot! challenges. They send the challenge to the entire bank and give them 3-4 hours to complete. This way, everybody is engaged during the entire day!

Gerardo concluded: “With Kahoot!, I can measure product knowledge: after recently launching a new credit card, I saw the trainee accuracy in a challenge I sent about it was around 75-80% which is a big success! The engagement around the tool is very exciting for our employees – it’s a very modern learning experience.”