At Crowne Plaza London Docklands, employee engagement is essential to delivering a seamless guest experience. Financial Controller, Killian Clancy, has been at the heart of driving this culture forward — and Kahoot! has become a key part of how the team connects, learns, and grows together.
How Crowne Plaza London Docklands boosts guest experience and employee performance through impactful training with Kahoot! 360
Discover how hotel management builds a stronger company culture and empowers more connected and confident teams through engaging and effective training.
Improved training retention through interactive learning that reinforces key concepts and procedures.
Stronger team engagement with game-based experiences that brings energy and friendly competition to every session.
Greater cross-team collaboration as Kahoot! sessions encourage communication and connection among departments.
Better guest experience driven by more knowledgeable, connected, and motivated staff.
Killian Clancy
Financial Controller
About Killian Clancy: As the Financial Controller at Crowne Plaza London Docklands, Killian Clancy is passionate about team development and operational excellence. Killian champions innovative tools like Kahoot! to drive engaging training experiences and strengthen collaboration across departments.
“We have a wide variety of roles across the hotel — from reception and housekeeping to finance and Food & Beverage. Kahoot! helps us bring everyone together for training, town halls, and meetings in a way that’s engaging, fast, and effective.”
From departmental training to hotel-wide culture
Originally introduced in the finance department, Kahoot! quickly proved its value. Killian started using Kahoot! to wrap up training sessions, testing both technical skills, like calculations, and theory-based knowledge. The interactive format made content stick and boosted participation.
“It started small, but once other managers saw how much their teams enjoyed Kahoot!, it spread across the hotel. Now it is a part of how we meet and train as an entire team.”
Whether running a kahoot with three team members or hosting a session with 30 staff members at once, the platform’s ease of use and real-time feedback make it a go-to for training and communication at the hotel. Killian appreciates how quick and easy it is for team members to log in and join — with the added motivation of a prize at the end.
Building engagement through friendly competition
Beyond training, Kahoot! plays a role in hotel celebrations and milestones. For example, the team wrapped up the previous year with a lighthearted Kahoot! asking quirky questions like: How many breakfasts did we serve? How many rooms did we clean? How many kilowatts of electricity did we use? These playful moments foster camaraderie and a shared sense of achievement.
“That little bit of competition makes people pay attention and get involved. And it brings people together — they talk, collaborate, and have fun.”
Better training that leads to better guest experiences
Ultimately, the use of Kahoot! is about more than just engagement — it’s about building a team that’s better prepared, better connected, and more confident in their roles.
“The reason we use Kahoot! is to deliver a more meaningful training experience. For us as a business, that translates to a better guest experience.”
Interested in discovering how Kahoot! can help you boost employee engagement and productivity? Learn more at kahoot360.com or book a meeting with our sales team!