In this success story, Emily Zachariasen shares how Guild Mortgage transitioned to a 100% virtual training program, improved learning outcomes, and optimized training costs after they started using Kahoot!
Balancing time constraints, content, team geography, and diverse backgrounds
Emily manages a team responsible for new hire training for salespeople at Guild Mortgage. With limited time and a lot of content to cover, she described it as “a bit of a “drinking from the firehose” situation both for trainers and trainees. To add to the complexity, they teach these classes virtually using video conferencing tools.
According to Emily, the audience in classes is very diverse in terms of roles and backgrounds – some are new to the business, while others are very experienced. So, it’s a challenge for the trainer to teach content in a way that serves everyone. To solve this, they were looking for new training tools that would cater to people of different roles, backgrounds and learning habits.