As frontline employees often represent the face of the company to customers, retaining experienced and skilled employees in these areas is vital to ensuring consistent, high quality service and smooth operations. Kahoot!’s recent Workplace Culture Report shows that investing in training and development could play a key role in companies’ employee retention efforts. James Micklethwait, VP of Kahoot! at work, digs into these findings and offers actionable tips for designing an effective training strategy for frontline staff.
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February 15, 2024
Learn why training is key for frontline employee retention on HR Daily Advisor
